How the hospitality industry is using the Internet of Things to serve guests in a smarter way
The hospitality industry is implementing IoT-centric systems in order to better serve customers and also increase the efficiency of its operations.
For example, the hotel industry can use IoT to provide integrated services such as application driven devices and automated triggers like automated door locks, set-top-boxes, thermostats, telephones, light switches, electric blinds and other devices that are connected on a common network to enable the services that guests want. These kinds of facilities will help hoteliers to enhance their in-room experiences and provide a luxurious ambience for their guests.
Their employees will also able to provide a better housekeeping service, facilities maintenance, room service and carry out energy conservation. Implementation of IoT solutions for hospitality industry enables owners to optimize the front desk, concierge, room service, and employees to address customer requirements through data-driven triggers and alerts. If proprietors can automate various sensors within their properties with guest data or employee information, they can provide a better experience and gain more customer loyalty.
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Other hospitality businesses such as restaurants can implement IoT systems for better inventory management. Sensors in their kitchens can track the food being prepared in real-time and this can help restaurant owners implement better quality control and meet food safety standards.
All types of hospitality businesses including food and beverage, hotels, bed and breakfast enterprises, travel and tourism, and other places that offer lodging can integrate sensors in their properties to provide extra benefits to their management.
What you can do with IoT in the hospitality industry
Travel, transportation and hospitality, industrial manufacturing and banking & financial services are the top three industries when ranked on average IoT spend per company in 2015.